COVID-19 Update

Face to Face Counselling is in recess until further notice.

We will continue to support people through our community (video) counselling service which can be accessed via this link - This service is available Monday to Friday, from 9am to 5pm.

Lifeline will also continue to provide our 24/7 Crisis Support via our national 13 11 14 service. If you are struggling to cope we are here to listen, please reach out.

Lifeline offers no-cost face-to-face and telehealth counselling appointments.

Lifeline's Counselling service is available for anyone who needs it:

  • No Referral required
  • Limited waiting times on appointments
  • Provided to the community without charge
  • Face to face or Telehealth appointments available.

Book an appointment by calling 1300 152 854 (Monday – Friday, 9am-5pm).  

Outside of these hours please call 13 11 14 if you need someone to talk to.

About the service

Counselling services can help people struggling with personal issues. Lifeline counselling can help you find solutions to improve your mental health and well-being. It can also support you in overcoming emotional, social or behavioural difficulties.

It is Lifeline’s commitment to our community to provide no cost counselling services with minimal waiting periods.

We also offer counselling from a number of outreach centres, so please be sure to ask which would be the closest location for you.

Our counsellors are tertiary trained and accredited professionals. They are also graduates of Lifeline’s Personal Counselling Training Program and must meet Lifeline’s strict annual internal performance and development accreditation standards.

Our face to face counselling service has also introduced counselling via Telehealth to help make the service even more accessible to people.

Appointments are available 9am-5pm Monday-Friday.

Call 1300 152 854 to book a face to face or telehealth appointment with a qualified counsellor.


Provided without charge


Phone: 1300 152 854