Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia (LLA) focused on supporting the development and ongoing implementation of services focused on suicide prevention, mental health, domestic and family violence support, along with community wellbeing programs across both the geographical regions where we operate, as well as a range of digital services delivered nationally including Lifeline's 13 11 14 Crisis Support helpline, MensLine and Suicide Call Back Service (among others).

Lifeline Direct Ltd (LLD) delivers a suite of Lifeline's services across ten geographical regions in New South Wales, Victoria and the Northern Territory, as well as a range of specialised and targeted services which are delivered nationally.

LLD values the voices of lived and living experience, which informs our work and services. This position plays a critical role in our engagement with our Lived and Living Experience Advisory Group (LLEAG) as well as taking a lead role in our Clinical Governance Advisory Committee.

LLD is the direct service delivery arm of Lifeline Australia which means that LLD delivers Lifeline’s 24/7 national crisis support service via 13 11 14 as well as a range of other services including face to face counselling, telehealth services and training. More recently our services have expanded to deliver some of Australia’s most vital free helpline services including MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.

To deliver on these services, LLD encompasses both a national remote based telehealth workforce as well as Lifeline Centres in Hunter region, Central Coast, Northern NSW, Eastern Suburbs-Bondi and New England/North West, (all in NSW), as well as Geelong, South West Victoria, Northern and Western Melbourne (in Victoria) and Central Australia.

Our work at Lifeline is driven by our vision of ‘An Australia Free of suicide’


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