Lifeline offer a 24/7 Phone Service to the Australian community, and this wouldn’t be possible without the generosity of people like you volunteering as Crisis Supporters.
We are looking for volunteers who are good listeners, empathetic, compassionate and committed to supporting others.
Ready to take the next step?
If you think offering support to Help Seekers over the phone is for you, review the upcoming training groups below to see the training schedule and commitment involved and register your interest in joining.
The Crisis Supporter Journey
A Crisis Supporter will:
Once accepted, you will complete training to become a qualified Crisis Supporter. The training is delivered by Lifeline and you will be supported along the way.
You will respond to people in need of support via phone, from your local Lifeline Centre.
Crisis Supporters help answer calls from those reaching out for someone to talk to via our 13 11 14 crisis support line.
You will listen to what’s going on for the person who has contacted you, hear their story and sit with their distress.
You will support the person to identify their next steps and encourage them to generate and own the action. If needed, you will create a safety plan with them. In this role you will have a real impact on the life of those you support.
If you would like to learn more about becoming a Crisis Supporter and what is involved before committing to training, join an online information session.
Upcoming information sessions: – Register Here
21st March - 6pm-7:30pm
19th April - 6pm-7:30pm
Volunteer and make a difference
Crisis Supporter Training and Commitment
Comprehensive training is provided to our volunteer crisis supporters, will ensure you are qualified to offer a high standard of crisis support that keeps people safe. You’ll complete a training period to give you all the expertise you will need to navigate crisis intervention successfully and empathetically.
Crisis Supporters commit to volunteering four hours per fortnight at their local Lifeline Centre after they complete their initial training.
Lifeline Australia RTO 88036 is regulated by the Australian Skills Quality Authority (ASQA). Lifeline Direct Centres deliver the accredited training CHCSS00113 Crisis Support Skill Set on behalf of Lifeline Australia RTO 88036.
The accredited training includes the three Units of Competency listed below:
- CHCCCS003 Increase the safety of individuals at risk of suicide
- CHCCCS019 Recognise and respond to crisis situations
- CHCCCS028 Provide client-centred support to people in crisis
Once you have successfully completed the training for the above Units of Competency, you will be become a Lifeline Accredited Crisis Supporter.
To obtain these units of competency this course consists of 3 stages over a 12 month period as outlined in the CSWT Pathway.
For further information please read the RTO Compliance Manual here.
What is required to become a volunteer Crisis Supporter
- Good listening skills
- Empathy, compassion & commitment
- A desire to make a positive difference
- Time and investment for your training - Please be aware that attendance at all training dates are compulsory to complete the course.
- A minimum of 4 hours per fortnight available to volunteer once your training is complete
- A police check and Working with Children Check/Working with Vulnerable People Check (WWCC/WWVP) relevant to your state/territory. Please note that these checks are at your own cost
- Transport to and from your nearest Lifeline Centre
- Basic computer skills and access to a reliable computer and internet for the training
- Student contribution towards training costs
Where is my local Lifeline Centre
Volunteering for Lifeline Direct gives you access to volunteering in the following centres:
- Hunter (Islington)
- Central Coast (Wyoming)
- Bondi (Westfield Bondi Junction)
- Geelong (Geelong)
- South West Victoria (Warrnambool)
- New England North West (Armidale)
- Northern NSW (Lismore)
For a full list of Lifeline Centres across Australia click here
Read our Crisis Supporter Blog: Three Part Series
Read more about the role of a Crisis Supporter on our recent three part blog series:
Volunteering with Lifeline as a Crisis Supporter - An Introduction
Volunteering with Lifeline as a Crisis Supporter - The Basics
Volunteering with Lifeline as a Crisis Supporter - The Training