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FAQs Hunter

In a crisis who am I best to contact?

Our 13 11 14 crisis support line operates 24hrs a day, 7 days a week

We also have

Crisis Text 0477 13 11 14 (6pm – midnight AEDT, 7 nights)

and Crisis Chat online (7pm – midnight AEDT, 7 nights) lifeline.org.au/crisischat

How do I book in to see a counsellor?

Lifeline offers a free counselling service. We have counsellors based here in Newcastle and at our outreach sites. To book in, contact 1300 152 854 and our customer service team will assist you.

Do you offer financial or relationship counselling?

While Lifeline don’t offer specialised financial counselling or relationship counselling for couples, our counselling service can help people work thought issues and stress that may be caused as a result of financial and relationship difficulties.

Contact our customer service team on 1300 152 854 to find our more about our counselling service and discuss whether we are able to help.

For specialised counselling visit https://hunterhomelessconnect.org.au/ to find a list of service providers that may be able to assist.

Do you offer assistance with food vouchers and bills?

No. Lifeline don’t offer food or financial assistance. Visit https://hunterhomelessconnect.org.au/ to locate the Community Services Directory where you will find a list of service providers.

I would like to make a furniture donation. Can I organise for lifeline to pick up our furniture?

Yes. Lifeline offers a furniture pick up service from the Hamilton shop. Please contact the shop on 02 4940 2070 to organise a pickup day and time.

How much does it cost to see a counsellor?

Lifeline do not charge for our counselling services. However, you are welcome to make a donation at the time of your session.

Do you offer counselling to children or adolescents?

Lifeline offer counselling to people age 16 or older.

Our work at Lifeline is driven by our vision of ‘An Australia Free of Suicide’

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Services
Crisis Support - 13 11 14 Crisis Support - Chat Crisis Support - Text Counselling Bereaved by suicide support Skills-for-Life Training DV-alert Training Community Engagement Suicide Prevention Compliments, Complaints and Feedback
Get involved
Work with us Volunteer with us Become a Crisis Supporter Host a Fundraiser Leave a gift in your will Buy our Lifeline Merch Join the Op Shop Drop Corporate and Business Support Make a Donation Regular Giving Donate to our shops Events
About
About Lifeline Direct Meet our Executive Meet our Board FAQs Hunter News
Training Shops Contact
Find Help
Call 13 11 14
Information about Call 13 11 14
Text
Information about Text
Chat
Information about Chat
Hunter
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Hunter

12 Maitland Road
Islington NSW 2296

Central Coast

15 Cary Street
Wyoming NSW 2250

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500 Oxford St
Bondi Junction NSW 2022

Geelong & South West Victoria

1 McKillop St
Geelong VIC 3220

New England North West

96 Beardy St
Armidale NSW 2350

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4/30 Janefield Drive
Bundoora VIC 3083

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104 Conway Street
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Victoria University St Albans Campus
University Boulevard
St Albans VIC 3021