Lifeline offer a 24/7 Phone Service to the Australian community, and this wouldn’t be possible without the generosity of people like you volunteering as Crisis Supporters.

We are looking for volunteers who are good listeners, empathetic, compassionate and committed to supporting others.

Ready to take the next step?

If you think offering support to Help Seekers over the phone is for you, review the upcoming training groups below to see the training schedule and commitment involved and register your interest in joining.

The Crisis Supporter Journey

A Crisis Supporter will:


Once accepted, you will complete training to become a qualified Crisis Supporter. The training is delivered by Lifeline and you will be supported along the way.


You will respond to people in need of support via phone, from your local Lifeline Centre.

Crisis Supporters help answer calls from those reaching out for someone to talk to via our 13 11 14 crisis support line.


You will listen to what’s going on for the person who has contacted you, hear their story and sit with their distress.


You will support the person to identify their next steps and encourage them to generate and own the action. If needed, you will create a safety plan with them. In this role you will have a real impact on the life of those you support.

Information Session

If you would like to learn more about becoming a Crisis Supporter and what is involved before committing to training, join an online information session.

Upcoming information sessions: – Register Here

31st May - 6pm-7:30pm

3rd July - 6pm-7:30pm

Volunteer and make a difference

More Information