Lifeline offer a 24/7 Phone Service to the Australian community, and this wouldn’t be possible without the generosity of people like you volunteering as Crisis Supporters.

We are looking for volunteers who are good listeners, empathetic, compassionate and committed to supporting others.

Thank you for considering this exciting opportunity to join our organisation

You can register for an upcoming Information Session to find out more and have the opportunity to ask questions before applying.

If you are ready to apply, you can use the training group links below to see the training schedule and start the application process.

Crisis Support Training Registration

Upcoming Training Groups and Dates

Application Process

The first step to becoming a Crisis Supporter is to complete the Crisis Support Worker Training (CSWT).

You can apply for Crisis Supporter training by submit an application for your preferred group, using the training group links above.

In each training group you will be able to view the training schedule and assess your availability. To successfully complete the training 100% attendance is required so it is important to review this before applying.

If the available dates aren't suitable you can enquire below to be kept up to date on new training groups as they are release.

Suitability for the role is assessed on your written application and through a follow up interview. A place in the training group will only be offered once suitability has been assessed.

The Crisis Supporter Journey

A Crisis Supporter will:


Once accepted, you will complete training to become a qualified Crisis Supporter. The training is delivered by Lifeline and you will be supported along the way.


You will respond to people in need of support via phone, from your local Lifeline Centre.

Crisis Supporters help answer calls from those reaching out for someone to talk to via our 13 11 14 crisis support line.


You will listen to what’s going on for the person who has contacted you, hear their story and sit with their distress.


You will support the person to identify their next steps and encourage them to generate and own the action. If needed, you will create a safety plan with them. In this role you will have a real impact on the life of those you support.

Information Session

If you would like to learn more about becoming a Crisis Supporter and what is involved before committing to training, join an online information session.

Volunteer and make a difference

More Information