Lifeline offer a 24/7 Phone Service to the Australian community, and this wouldn’t be possible without the generosity of people like you volunteering as Crisis Supporters.

We are looking for volunteers who are good listeners, empathetic, compassionate and committed to supporting others.

Thank you for considering this exciting opportunity to join our organisation

You can register for an upcoming Information Session to find out more and have the opportunity to ask questions before applying.

If you are ready to apply, you can use the training group links below to see the training schedule and start the application process.

Crisis Support Training Registration

Upcoming Training Groups and Dates

Application Process

The application process allows you to express your interest in becoming a Crisis Supporter. We look forward to supporting you throughout this journey, which makes sure you are prepared for the commitment and you understand what is involved in this important role.

  1. Please check you can commit to all the training dates for the group, attendance is compulsory to complete the CSWT training. (You can see training group days by clicking on the group above).
  2. Submit an application of interest, to join the group of your choice.
  3. If your application is successful, we will contact you to arrange a time for interview.
  4. If you are offered a place in the group, payment of $175 is due on acceptance and the remaining $375 is due before Topic 5.

The Crisis Supporter Journey

A Crisis Supporter will:


Once accepted, you will complete training to become a qualified Crisis Supporter. The training is delivered by Lifeline and you will be supported along the way.


You will respond to people in need of support via phone, from your local Lifeline Centre.

Crisis Supporters help answer calls from those reaching out for someone to talk to via our 13 11 14 crisis support line.


You will listen to what’s going on for the person who has contacted you, hear their story and sit with their distress.


You will support the person to identify their next steps and encourage them to generate and own the action. If needed, you will create a safety plan with them. In this role you will have a real impact on the life of those you support.

Information Session

If you would like to learn more about becoming a Crisis Supporter and what is involved before committing to training, join an online information session.

29th January - 6pm - 7:30pm

Volunteer and make a difference

More Information