Our volunteers are at the heart of everything we do here at Lifeline. When you join our team as a volunteer you are contributing to a national network offering crisis support to people who seek help during their darkest moments.

Why Volunteer with Lifeline?

Crisis Supporter Training and Commitment

The course is an initial 6-8 week training commitment, followed an 56hr internship period to complete the course within 12 months. Participants are required to attend all training dates to comply.

As this course is offered at a highly subsidised rate, we ask for a two-year commitment as a volunteer, typically 3 – 4 hours a week, as a volunteer to Lifeline Crisis Support.

Next Course Commencing in 2022 - Thursday 18th August, 5:30pm-9:00pm (Applications close: 25th July 2022)


Lifeline Direct provides this training on behalf of Lifeline Australia RTO 88036, which complies with the Standards for Registered Training Organisations(RTO) 2015.

The CSWT course comprises nationally recognised Units of Competency, which is designed to train Lifeline Telephone Crisis Supporters.


To be a Lifeline Accredited Crisis Supporter the minimum requirement is a Statement of Attainment in the three CSWT Units of Competency:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

To obtain these units of competency this course consists of 3 stages over a 12 month period as outlined in the CSWT Pathway.

THE COST - $550.00

The course cost $550.00 (Inc GST) which is paid (in full) after attendance at the next information evening on the 13 July 2022 - 6.00pm - 7.30pm (via ZOOM), and once accepted into the course. The information evening provides more information about the training and an opportunity to ask questions.

(The financial value of the course is highly subsidised, total value approx. $3,500).


Next Course Commencing: 2022 – Thursday 18th August, 5:30pm-9:00pm

If accepted into the course, attendance is compulsory for all training set dates and times. Topics covered over the course are:

  • Foundational Knowledge
  • Micro Skills & Self-Awareness
  • Micro Skills & Supervision
  • Lifeline Practice Framework CARE
  • Introduction to Suicide
  • Suicide Crisis Support and Observation Shift
  • Safety Issues
  • Understanding Differences
  • Putting It All Together
  • Practice Clinic
  • Assessments

Following on from this, further compulsory supervision and professional development training is required, CLICK HERE to find out more on this.

For more information: email [email protected] and we will be in touch, alternatively, you can apply online below.