2 days

In this 2 day more comprehensive Accidental Counsellor Foundations Workshop we will provide you with necessary skills and tools to be able to step into the shoes of an accidental counsellor momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available.

Ever had to step into the shoes of The Accidental Counsellor?

In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance. Even without a formal qualification in counselling, a toolbox of counselling techniques and questioning frameworks provides the necessary support to clients when they are anxious, angry, experiencing loss or in a challenging time in their life.

Participants gain a greater understanding of how to communicate more effectively and learn strategies to help foster effective and trusting relationships with clients or peers. In this workshop, we ask participants to reflect on personal values and beliefs and how they influence interactions with clients. How you respond will create an impact on the person in need of support or assistance and often determine the outcome of your interactions.

Only 3 registrations will be accepted per organisation for each community Accidental Counsellor Foundations workshop. Please contact us if you would like to arrange a dedicated training event for your organisation.

2 Day Workshop

  • Module 1 The Accidental Counsellor
  • Module 2 Barriers to listening
  • Module 3 Values and beliefs
  • Module 4 Understanding emotional crisis
  • Module 5 Understanding conflict
  • Module 6 Dealing with behaviours of concern
  • Module 7 Professional boundaries
  • Module 8 Self-care

By the end of this workshop, participants will be able to:

  • Comprehend how values can get in the way of good listening
  • Differentiate between effective communication and counselling
  • Determine the urgency of a situation by utilising appropriate assessment skills
  • Engage empathetically with others using specific counselling and communication skills such as rapport building, reflection of feelings, paraphrasing, active listening
  • Develop specific questioning techniques to suit different situations
  • Identify and respond appropriately to ethical dilemmas
  • Be ethical in your approach when dealing with sensitive information
  • Be able to set boundaries and limits yet still maintain an appropriate level of involvement
  • Appreciate the importance of debriefing and caring-for-you-as-carer after emotionally-charged interactions.

When you reserve your place at this workshop, we ask that you do not attend if you are feeling unwell on the day of the event or during the days leading up to it.  Let us know if you can beforehand so that we are able to adjust catering.  

No course dates available? Reach out to our team

If you would like to request a date or have any questions, please contact us. If you are part of an organisation and would like to book a group session with your team please enquire here.

We offer dedicated workplace training

Contact our training team to discuss the best training options for your organisation.