5 hours (2 x 2.5 hr sessions)

The Accidental Counsellor Foundations Online Workshop will provide you with necessary skills and tools to be able to step into the shoes of an accidental counsellor momentarily, respond appropriately, efficiently and effectively to people in crisis or distress when there may not be a professional immediately available

Ever had to step into the shoes of The Accidental Counsellor?

In community services work, we may often be the first point of contact for someone in crisis needing immediate assistance. Even without a formal qualification in counselling, a toolbox of counselling techniques and questioning frameworks provides the necessary support to clients when they are anxious, angry, experiencing loss or in a challenging time in their life.

Participants gain a greater understanding of how to communicate more effectively and learn strategies to help foster effective and trusting relationships with clients or peers. In this workshop, we ask participants to reflect on personal values and beliefs and how they influence interactions with clients. How you respond will create an impact on the person in need of support or assistance and often determine the outcome of your interactions.

Our Accidental Counsellor Foundations Online Workshop consists of two parts, each 2½ hours on consecutive mornings delivered via an interactive virtual classroom.  Participants need to be available on both mornings 9.15-12.00 to complete this workshop.  When you register for the first part below, you will automatically be booked for the second part.  A Zoom link will be provided to allow access to both parts and your workbook will be mailed ahead of time to your preferred address.

The workshop is flexible and interactive, encouraging participants to ask questions, share their experiences, practise skills and engage in self-reflection.

Due to limited seating in each class, all ticket purchases are final.


Only 5 registrations will be accepted per organisation for each community place-by-place workshop. Please contact us if you would like to arrange a dedicated training event for your organisation.


This class will be hosted on Zoom and include breakout rooms where you will be interacting with other participants. Your individual link will be emailed to you after you register.

Closed Captions are available for this online workshop. Please let us know if you would like to make use of this service.

No available course dates

If you would like to request a date or have any questions, please contact us. If you are part of an organisation and would like to book a group session with your team please enquire here.