Blended delivery

Accidental Counsellor is an awareness training program designed to provide participants with knowledge and skills, to recognise, respond and refer, when supporting someone who is experiencing an emotional crisis. This two-part blended learning course comprising of an online module and an interactive facilitator-led session (virtual or in person).

Blended Accidental Counsellor will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the 'Recognise, Respond, Refer' model.

The skills learnt in the Accidental Counsellor course can be applied in many contexts, and will provide participants with skills in active listening, calming and effective gentle questioning. You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

The course is open to anyone and no pre-existing skills or knowledge are required.

*Please be aware this course is not intended to train participants to be a counsellor.


Accidental Counsellor uses a blended training model to provide effectiveness and convenience. Total course duration: 4.5 hours blended learning.

eLearning: 1 hour online, self-paced

Group session: 3.5 hours delivered in a virtual classroom by Lifeline trainers.

Due to limited seating in each class, all ticket purchases are final.

This class will be hosted on Zoom and include breakout rooms where you will be interacting with other participants. Your individual link will be emailed to you after you register.

As preparation for this online workshop, you will be enrolled into the eLearning component on Lifeline Australia’s Go1 platform.   A separate invitation with access details will be sent to you.  This is a self-paced 90-minute introduction to the themes being presented in this online Accidental Counsellor workshop.  While participation is not mandatory, it is highly recommended.  You will also have a window of three months to continue to access this valuable resource. 

Closed Captions are available for this online workshop. Please let us know if you would like to make use of this service.

No course dates available? Reach out to our team

If you would like to request a date or have any questions, please contact us. If you are part of an organisation and would like to book a group session with your team please enquire here.

We offer dedicated workplace training

Contact our training team to discuss the best training options for your organisation.