Blended Accidental Counsellor

Accidental Counsellor is an awareness training program designed to provide participants with knowledge and skills, to recognise, respond and refer, when supporting someone who is experiencing an emotional crisis. This two-part blended learning course comprising of an online module and an interactive facilitator-led session (virtual or in person).

Blended Accidental Counsellor will provide you with basic skills and a structure to enable you to provide immediate support and assistance using the 'Recognise, Respond, Refer' model.

The skills learnt in the Accidental Counsellor course can be applied in many contexts, and will provide participants with skills in active listening, calming and effective gentle questioning. You will also learn how to ask openly about suicide risk and respond safely whatever the answer.

The course is open to anyone, and no pre-existing skills or knowledge are required.

*Please be aware this course is not intended to train participants to be a counsellor.

Delivery

Accidental Counsellor uses a blended training model to provide effectiveness and convenience. Total course duration: 4.5 hours blended learning.

eLearning: 1 hour online, self-paced

Group session: 3.5 hours delivered in a virtual classroom by Lifeline trainers. 

As preparation for this online workshop, you will be enrolled into the eLearning component on Lifeline Australia’s Moodle platform.   A separate invitation with access details will be sent to you.  This is a self-paced 1hr introduction to the themes being presented in this online Accidental Counsellor workshop.  While participation is not mandatory, it is highly recommended.  You will also have a window of three months to continue to access this valuable resource. 

This class will be hosted on Zoom and include breakout rooms where you will be interacting with other participants. Your individual link will be emailed to you after you register.

Closed Captions are available for this online workshop. Please let us know if you would like to make use of this service.

Lifeline Direct Ltd Training Booking Terms and Conditions

Payment at the time of booking: Places at our workshops can be paid by credit card or an invoice can be requested at the time of purchase if an organisation is to be billed.  Invoices are not issued to private individuals.

Refunds: We can refund payment if we are notified to [email protected] at least 2 weeks before the scheduled workshop.

Rescheduling: If we are notified to [email protected] at least 2 weeks before the workshop date of the inability to attend, the booked place may be transferred to another same workshop, once only. If there is a cost gap between the original payment and the rescheduled place(s), that differential will be applied to the rescheduler.

Replacement: If a registrant is unable to attend, the booking may be transferred to another person for the same workshop. This must be arranged at least 5 business days before the workshop by notifying us at [email protected] with the new attendee’s details. 

Maximum numbers: For individuals paying a place-by-place set price or seeking places at one of our funded events, we accept no more than three registrations per organisation.  Lifeline reserves the right to reject applications or payments made that exceed this limit.

Minimum age: We do not accept applicants under 18 years of age.

No-Show Policy: if a registrant does not attend the booked workshop, the place is forfeited, and no reschedule or refund will be offered.

Cancellations by Lifeline: in the unlikely event that Lifeline needs to cancel or reschedule a workshop, those registered will have the option to transfer to another workshop at no extra charge or receive a full refund.

Regional criteria & funded places: Some of our workshops are funded by corporate benefactors who determine a specific regional boundary of where applicants work and/or live.  Only apply for a funded place if you meet the regional eligibility criteria.

Responsible registration: Before completing an application for a funded place, please be aware that such places are in high demand.  Those unable to attend should notify us as soon as possible at [email protected] to allow another eligible participant to take a vacated place.

Dedicated workplace events: In the case of a group booking for which a commercial rate has been negotiated, if the booking is cancelled more than seven days but less than 14 days prior to commencement of the planned training, a 20% administration fee will be charged. If cancellation of a group or organisation booking is made less than seven days before workshop commencement, 50% of the negotiated rate will be charged. A dedicated Training Support Team representative will work with clients to help prevent cancellations and minimise penalties.