At Lifeline Direct (LLD), our people are our biggest asset. We understand implicitly the impact that work has on a person’s life and know the important role that working plays in people’s lives.

Here at Lifeline we proudly employ a team that is committed to both our vision and purpose. They regularly go above and beyond to support our community. From answering calls through our 13 11 14 crisis support line, face to face counselling, telehealth, corporate support, community engagement, as well as our dedicated retail team, generating revenue to support the work we do.

Lifeline Direct (LLD) is the direct service delivery arm and a fully owned subsidiary of Lifeline Australia (LLA). It was initially established to provide a consolidation pathway for local Lifeline Centres to share resources, skills and experiences in developing a strong service coordination, a culture seeking operational excellence, shared governance activities and improved outcomes for help seekers.

The premise of LLD as the direct service delivery arm means that, LLD delivers Lifeline’s 24/7 national crisis support service via 13 11 14 as well as a range of other services including face to face counselling, telehealth services and training. More recently our services have expanded to deliver some of Australia’s most vital free helpline services including MensLine Australia, Suicide Call Back Service, and SuicideLine Victoria.

LLD encompasses the Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne and Central Australia.

Why Work for Lifeline Direct?

By becoming an employee of LLD, you will get to join a team of committed and passionate people working towards a vision of an Australia free of suicide. You will get to give back to your community while developing your career and skills along the way. At LLD we have a shared sense of purpose and celebrate our diversity, creativity and the importance of connection every day.

Our team spans across ten (10) regions including Hunter, Central Coast, New England North West, Northern NSW, Geelong and South West Victoria, Northern Melbourne, Western Melbourne and Alice Springs, providing a range of services including:

  • Crisis Support - 13 11 14
  • Retail
  • Face to Face & Telehealth Counselling
  • Corporate, Training and Administration
  • Community Engagement
  • Specialised Targeted Services - 24/7 counselling services

We are focused on growing and developing our people through support and building capabilities. We celebrate successes along the way and really value each team member’s contribution. Furthermore, LLD offers competitive salaries plus employees have access to generous salary packaging options being a NFP, plus novated car leasing and entertainment card.

What career opportunities are available at the moment:

You can find out more about each role and directly apply using the portal below.

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